Fair and transparent refund terms to ensure your satisfaction with our services.
At Aqua RDP, we stand behind the quality of our services. We offer a 72-hour money-back guarantee for all new customers to ensure your complete satisfaction.
Full refund available within 72 hours of initial service activation
Applies to first-time customers making their initial purchase
Simple refund process without complicated requirements
Important Note: The 72-hour period begins from the moment your RDP server is successfully deployed and access credentials are provided, not from the time of payment.
To be eligible for a refund under our money-back guarantee, the following conditions must be met:
The following items and scenarios are not covered by our refund policy:
Our refund process is designed to be straightforward and efficient:
Contact our support team via email at [email protected] or Telegram @stefancharge
Include your account details, order number, and reason for the refund request
Our team will review your request within 24 hours and may attempt to resolve any issues
If approved, refunds are processed within 3-5 business days to your original payment method
For certain situations, we may offer service credits instead of monetary refunds:
In accordance with our Service Level Agreement (SLA), we provide compensation for service downtime:
| Monthly Uptime | Service Credit | Compensation Type |
|---|---|---|
| 99.0% - 99.9% | 10% of monthly fee | Automatic credit |
| 95.0% - 98.9% | 25% of monthly fee | Automatic credit |
| 90.0% - 94.9% | 50% of monthly fee | Credit or partial refund |
| Below 90.0% | 100% of monthly fee | Full refund option |
If you disagree with a refund decision, we provide multiple avenues for dispute resolution:
For refund requests, questions about this policy, or dispute resolution, please contact us through the following channels: