Legal agreement governing the use of Aqua RDP services and infrastructure.
By accessing, registering for, or using Aqua RDP services ("Services"), you ("Customer" or "You") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and AquaHosts ("Company," "We," or "Us").
If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you may not use our Services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
Aqua RDP provides premium Remote Desktop Protocol (RDP) server hosting services, including but not limited to:
Service Deployment: All RDP servers are provisioned and deployed within 1 (one) hour of successful payment verification, excluding maintenance windows or extraordinary circumstances.
DDoS Protection: Our infrastructure includes enterprise-grade DDoS mitigation capable of handling attacks exceeding 1Tbps, ensuring maximum uptime and service availability.
To use our Services, you must create an account by providing accurate, current, and complete information. You are responsible for:
You may not create accounts using false information, impersonate others, or create multiple accounts to circumvent service limitations or restrictions.
Uptime Guarantee: We strive to maintain 99.9% uptime for our RDP services, calculated on a monthly basis, excluding scheduled maintenance windows.
Maintenance Windows: Scheduled maintenance will be announced at least 24 hours in advance through our customer panel and may result in temporary service interruption.
Emergency Maintenance: In cases of security vulnerabilities or critical system issues, emergency maintenance may be performed with minimal advance notice.
Service Locations: Our primary infrastructure is located in Frankfurt, Germany, providing optimal connectivity for European and global users.
You agree to use our Services in compliance with all applicable laws and regulations. The following activities are strictly prohibited:
Violation Consequences: Violation of this Acceptable Use Policy may result in immediate service suspension or termination without refund.
Billing Cycle: Services are billed monthly in advance. Payment is due upon service activation and monthly thereafter.
Payment Methods: We accept major credit cards, PayPal, and cryptocurrency payments as available through our payment processor.
Pricing: All prices are displayed in Euros (EUR) and include applicable taxes where required by law.
Late Payment: Services may be suspended if payment is not received within 7 days of the due date. A late fee of €5 may be applied to overdue accounts.
Refunds: Refund requests are governed by our separate Refund Policy. No refunds are provided for policy violations or account terminations due to Terms of Service breaches.
Price Changes: We reserve the right to modify pricing with 30 days' notice to existing customers. New pricing applies to new orders immediately.
Data Backup: While we maintain infrastructure backups, customers are responsible for backing up their own data. We are not liable for data loss.
Data Security: We implement industry-standard security measures, including encryption at rest and in transit, access controls, and regular security audits.
Data Retention: Customer data may be retained for up to 30 days after service termination to allow for potential service reactivation. After this period, data is permanently deleted.
Data Location: All customer data is stored in secure data centers within the European Union, ensuring compliance with GDPR and other applicable data protection regulations.
Technical support is provided through the following channels:
Contact: [email protected]
Response Time: Typically within 2-4 hours during business hours
Scope: Technical issues, billing inquiries, general support
Contact: @stefancharge
Response Time: Priority support for urgent technical issues
Scope: Urgent technical problems, service outages
Support Scope: Our technical support covers server connectivity, operating system issues, basic configuration assistance, and service-related problems. We do not provide support for third-party software, custom applications, or user-specific configurations.
Support Hours: Email support is available 24/7. Response times may be longer during weekends and holidays.
Uptime Commitment: We guarantee 99.9% monthly uptime for our RDP services, measured from our monitoring systems.
SLA Credits: If we fail to meet our uptime guarantee, you may be eligible for service credits according to the following schedule:
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% - 99.9% | 10% of monthly fee |
| 95.0% - 98.9% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
SLA Exclusions: The SLA does not apply to downtime caused by scheduled maintenance, customer-initiated changes, DDoS attacks exceeding our protection capacity, or circumstances beyond our reasonable control.
Service Disclaimer: Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding service availability, performance, or suitability for any particular purpose.
Liability Limitation: Our total liability for any claims arising from these Terms or your use of our Services shall not exceed the amount paid by you for the Services in the 12 months preceding the claim.
Consequential Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.
Force Majeure: We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.
Termination by Customer: You may terminate your account at any time by contacting our support team. Termination requests must be submitted in writing via email.
Termination by Company: We may terminate or suspend your account immediately, without prior notice, for:
Effect of Termination: Upon termination, your access to the Services will be immediately suspended, and your data will be deleted according to our data retention policy.
Survival: Sections relating to payment obligations, limitation of liability, and general provisions shall survive termination of these Terms.
Governing Law: These Terms are governed by the laws of Germany. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of German courts.
Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and AquaHosts regarding the use of our Services.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Assignment: You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.
Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or our right to enforce it in the future.
Contact Information: For questions about these Terms of Service, please contact us at [email protected] or via Telegram at @stefancharge.
If you have any questions about these Terms of Service, please don't hesitate to contact our legal team.